News

Business Intelligence Solution Enhances Network Transparency and Provides Analytics That Identify a 30 Percent Reduction in Equipment Failures for Sagent Customers

Sagent, a global provider of communications network equipment, repair solutions and maintenance services, announces the launch of Sagent Insights. This business intelligence reporting platform captures and analyzes massive quantities of data, capturing the full network equipment lifecycle, maintenance and repair operations, and supply chain performance to help customers drive efficiencies.

“At Sagent, our priority always has been, and will continue to be, delivering cost-saving solutions and top-quality service for our customers,” said Gordon Smith, CEO of Sagent. “With the official rollout of our Sagent Insights business intelligence platform, we’re taking this dedication to a new level, sharing with customers actionable data so they can proactively address network inefficiencies.”

The capabilities of Sagent Insights include:

Network Performance Analytics: Sagent Insights identifies the root causes of equipment failures, pinpoints failure patterns, and uncovers environmental contributors to network outages. This information enables network operators to implement more granularly targeted preventative maintenance strategies and improve technician training in order to reduce equipment failures and network downtime.

Vendor Management Analytics: The Sagent Insights tool offers powerful vendor management analytics to track and evaluate supply chain performance. Armed with details like the total cost of ownership by part number and performance by specific OEM and technology, network operators gain greater understanding of the full network asset lifecycle and can make more informed equipment purchasing decisions.

Operational Cost Management Analytics: This feature empowers customers to optimize their OpEx/CapEx spend by trending network data to help identify the most financially advantageous schedules to upgrade network assets or extend the life of equipment through repair and maintenance programs. Deployments, logistics and training data is tracked and compared to a predefined set of customizable metrics so that additional operational efficiencies can be realized.

Environmental, Social and Corporate Governance (ESG): For 18 years, Sagent has developed Green Market solutions helping network operators procure hardware more cost effectively and maintain networks more efficiently. Sagent Insights is the company’s latest Green Market advancement allowing network operators to build sustainability into their business operations and monitor environmental achievements and compliance. With the benefits of Sagent Insights’ analytics, network operators can maximize their reuse of network assets, maximize return-on-assets, minimize contributions to waste streams, reduce mining of precious and base metals, reduce manufacturing, reduce emissions, and reduce wasted labor.

“Our largest customers have been leveraging the Insights Business Intelligence platform to help improve their operational processes and reduce capital expenditures,” said Shawn Grennan, Vice President of Sagent. “Our Insights dashboards have provided highly-detailed information on their network assets and have taken a massive amount of complex data and put it in an easy to interpret visual format that allows them to reduce their spares inventory, lower maintenance costs, and negotiate more favorable contracts with their OEM partners.”

For more information about Sagent, please visit www.sagent.net/network-services/report/.

 

New Brand Reflects Executive Leadership’s Plans to Focus on Network Intelligence and Downtime Reduction

Clover Telecom and Depot Enterprise, leading providers of network equipment, repair and maintenance services globally, announces that beginning today, the Company will operate under the new name of Sagent. This effort is symbolic of the brand’s renewed mission to focus on network transparency as it relates to business intelligence solutions in the communications market.

“The Sagent name represents the fresh and progressive company we are building for our employees, partners, and customers as we work to become the foremost thought leader in helping network operators manage their infrastructure,” said Gordon Smith, Sagent CEO. “We are creating something special and compelling here. Our vision is to deliver measurable cost-savings to the market and offer integrated network monitoring solutions that will help our customers expand, maintain and monetize their networks, with a full suite of services throughout the equipment lifecycle.”

Also being announced today is the company’s new mission statement: “Know What Your Network Knows”

“Sagent helps you lower your total cost of network ownership using advanced business analytics and network support services. Whether it’s time to repair, reuse, replace, or resell your network equipment, our nothing-to-hide approach is the only way to know what your network knows,” said Shawn Grennan, Vice President of Sales. “Too often, companies are forced to make decisions in the dark, because they don’t have the data analytics that tell you how much life is left in your current equipment, what it’s really worth, and which repair and maintenance options make the most sense.”

To put this renewed vision into action, Sagent has adopted three pillars that focus on corporate transparency for its customers, partners and employees:

• No hidden data – You get the business intelligence needed to improve your network performance and reduce operating expenses at every stage of your equipment’s lifecycle.
• No hidden risks – You always know you’re getting best-in-class equipment that’s tested to exceed OEM quality standards, guaranteed to arrive on time, and supported with 24×7 maintenance options.
• No hidden agenda – You work with someone who sits on the same side of the table as you and will make sure you know the truth about what your network is trying to tell you.

Only Sagent takes this nothing-to-hide approach. For more information on Sagent, please visit www.sagent.net.