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Sagent Expands Sales Into Latin America With NETGEAR

New Distribution Agreement Reaffirms Sagent’s Commitment to International Expansion

COPPELL, Texas, March 12, 2021 – Sagent, a global provider of communications network equipment, repair solutions and maintenance services, is proud to announce their distribution agreement with NETGEAR, the leader in networking hardware for consumers, businesses and service providers. The partnership will allow Sagent to be an exclusive reseller of NETGEAR products in Mexico, Central America, and South America – offering Sagent’s existing customer base and new customers access to NETGEAR’s unparalleled portfolio of networking hardware.

“Sagent’s rapid expansion throughout Latin America serves as an excellent foundation for NETGEAR product distribution in the area.” said Sagent VP of Sales, Shawn Grennan. “It became clear very early in our geographic expansion that a leading manufacturer like NETGEAR would be vital to our success in these new markets. Building on Sagent’s successful track record in the global arena, we are excited to partner with such a focused networking company and help accelerate their sales influence in these traditionally underserved markets.”

“When the selection process began over a year ago for a Latin American sales partner, Sagent met all our criteria.” said Graeme McLindin, vice president of Worldwide Sales and Marketing for Service Provider at NETGEAR . “Sagent’s LATAM sales footprint, combined with their exceptional track record of providing high-quality CPE equipment, helped solidify them as our preferred vendor to represent the NETGEAR portfolio in this high growth market.”

About Sagent
Sagent helps customers lower the total cost of network ownership and risk of downtime. When there is a need to repair, reuse, replace, or resell network equipment, network operators get the advanced business analytics and network support services required to make the best decisions possible. Sagent takes a nothing-to-hide approach—no hidden data, no hidden risks, and no hidden agenda—so customers finally know what their network knows. That’s why companies in over 80 countries have turned to Sagent since 2001. Today we serve thousands of tier-one telcos, cable MSOs, Fortune 500s, and even the OEMs themselves, and our 130,000-square-foot facility ships more than two million parts per year. For more information about Sagent please visit Sagent.net.

Sagent Furthers Latin American Service Footprint – Signs Expanded Repair Partnership With SOLiD

Global OEM Trusts in Strong Expertise Delivered by Sagent & Looks to Build on Successful North American Service Agreement

COPPELL, Texas, Feb. 24, 2021 /PRNewswire/ — Sagent, a global provider of communications network equipment, repair solutions and maintenance services, is proud to announce that their partnership with SOLiD, the leader in indoor and outdoor cellular and public safety communications infrastructure, is expanding to include support SOLiD customers in Latin America. Through the partnership, Sagent will now provide expert reverse logistics, repair services, and forward logistics to Mexico, Central America, and South America.

“We’ve been proudly working as a SOLiD authorized repair partner supporting out of warranty products for North American networks for the past five years,” said Sagent CEO Gordon Smith. “We are thrilled that SOLiD has expanded our partnership so that we can begin servicing their customer base in Latin America – delivering the same high-quality repairs, expedited repair cycle times, and proactive customer service solutions.”

… Read More »

Sagent and Field Nation partner to offer best-in-class network maintenance services

For two decades, Sagent has successfully delivered network solutions to organizations around the globe including network operators, data centers, enterprise organizations, and government entities. Customers rely on Sagent for its deep experience in communications infrastructure support, as well as the ability to manage spare parts inventory and deploy it in as little as four hours.

A key part of the company’s success is a relentless pursuit of exceptional customer support.

According to Shawn Grennan, Vice President of Sales and Marketing, “We like to sit on the same side of the table with customers and look at their problems as though they are our own. We know that customers need us to meet, or exceed, service level agreements for network uptime.”

Raising the bar on customer service

Sagent provides mission-critical hardware, maintenance, and support for many types of equipment — including servers, storage, routers, switches, Wi-Fi devices, and point-of-sale systems.

Sagent’s network maintenance solution includes a 24/7 network operations center, a dedicated team of project managers and certified technical experts, and more than 300 regional logistics centers for spare parts staging and deployment. In early 2020, Sagent partnered with Field Nation to complement its existing capabilities with Field Nation’s on-demand workforce.

“By partnering with Field Nation, we gained access to a flexible technical workforce of qualified technicians covering every zip code nationwide. Field Nation’s platform also provides workforce qualification, allowing us to track performance metrics and select technicians based on previous projects and areas of expertise,” Grennan added.

Improving efficiency with a network of trusted techs

The Field Nation platform allows Sagent to quickly confirm and communicate with technicians for each job. Sagent’s dispatch team uses the rating system in Field Nation to dispatch technicians with the appropriate training, skillset, and certifications to perform the contracted services while achieving all contracted KPIs.

In addition, the Field Nation platform helps Sagent set clear expectations with technicians.

Senior Program Manager, Omar Anaya, believes the platform helps the overall call flow run smoothly by outlining the full scope and timeline of what needs to be accomplished. “For example, once a technician has been confirmed, our dispatch team checks in with the technician to make sure everything is in place. We also have the ability to communicate to onsite personnel,” Anaya said.

A continuous improvement mindset

Sagent’s customers are always searching for ways to extend the life of their network equipment and leverage existing infrastructure assets. Sagent is well-positioned to help customers tackle these challenges with support across multiple technologies and the ability to simplify internal processes. “We pride ourselves on reducing downtime and operational costs for customers. Access to an on-demand workforce through Field Nation helps us continue to innovate our service delivery model and provide exceptional customer experience,” Grennan concluded.

Bird Announces Sagent as New Repair Partner in North America

Partnership Allows Bird Customers to Realize Improved Repair Cycle Times and Lower Repair Costs

Solon, OH – Bird, a world-wide leader in RF test, measurement, and network coverage enhancement equipment, announced today the expansion of its authorized service network. Bird, in partnership with Sagent, headquartered in Coppell, Texas will provide expert service and repair for Bird’s Commercial and Public Safety DAS equipment. This new partnership will result in our customers having convenient and easy access to quick and reliable repairs…. Read More »

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