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Announcements

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Announcements

Announcements

Sagent Opens Regional Repair Location to Meet Localized Customer Demand

September 30, 2021

New Repair and Technical Facility Enables Accelerated Growth, Faster Repair Times & Alternatives for Chip Shortages

RIALTO, CA – September 30, 2021 – Sagent, a global provider of communications network equipment, repair solutions and maintenance services, is proud to announce the opening of their newest repair and technical facility in Rialto, California. The state-of-the-art facility represents a regional expansion of Sagent’s repair services and provides full ESD compliance, experienced technicians and engineering resources. Services include system, board and component level testing and repair solutions, all backed by Sagent’s 20 years of repair experience.

In addition to the corporate headquarters in Coppell, Texas, the new facility doubles the footprint of Sagent’s existing repair capabilities. This enables greater throughput as customer needs rapidly shift away from purchasing new equipment and toward repairing and redeploying their hardware. These strategies reduce costs and circumvent longer new products lead times as a result of the global chip shortage and supply chain disruptions.

“The last two years have shown the weaknesses in many aspects of the global supply chain.” said Shawn Grennan, Vice President of Sales. “Our customers have quickly realized that it is not always the best avenue to refresh equipment in a traditional ‘buy new’ manner. With skyrocketing prices, chip shortages, and logistics constraints, the best solution is often to do more with what you currently own. As a result of this shift, we are seeing tremendous growth in our repair operations which solves those pain points for our customers.”

In addition to helping fulfill the immediate hardware needs of existing customers through repair and redeployment services, Sagent is also enabling companies to leverage and track “Green Metrics” by reducing e-waste through the strategy of repairing and reusing failed hardware, that would have otherwise been scrap. These metrics are logged and reported through Sagent’s proprietary Insights platform, which consolidates millions of data points into a single visual dashboard – allowing customers to make decisions that can have a positive impact on the environment and that complement their ESG strategies.

“We are seeing a dramatic shift in how customers view their environmental impact, both short and long-term.” Said Gordon Smith, CEO of Sagent. “Our emphasis on extending the life of existing equipment that still has many years of useful life is a true win/win for Sagent and our customers. The turnkey repair location that was deployed in Rialto is a direct result of the need for Green alternatives to scrapping hardware, and I’m confident this model is both scalable and repeatable. We will continue to look for opportunities to expand our repair operations into additional regional locations in an effort to support the cost savings and environmental goals of our customers.”

About Sagent

Sagent helps customers lower the total cost of network ownership and risk of downtime. When there is a need to repair, reuse, replace, or resell network equipment, network operators get the advanced business analytics and network support services required to make the best decisions possible. Sagent takes a nothing-to-hide approach—no hidden data, no hidden risks, and no hidden agenda—so customers finally know what their network knows. That’s why companies in over 80 countries have turned to Sagent since 2001. Today we serve thousands of tier-one telcos, cable MSOs, Fortune 500s, and even the OEMs themselves, and our 130,000-square-foot facility ships more than two million parts per year. For more information about Sagent please visit Sagent.net.

Filed Under: Announcements, Repair Services

Sagent Expands Sales Into Latin America With NETGEAR

May 12, 2021

New Distribution Agreement Reaffirms Sagent’s Commitment to International Expansion

COPPELL, Texas, March 12, 2021 – Sagent, a global provider of communications network equipment, repair solutions and maintenance services, is proud to announce their distribution agreement with NETGEAR, the leader in networking hardware for consumers, businesses and service providers. The partnership will allow Sagent to be an exclusive reseller of NETGEAR products in Mexico, Central America, and South America – offering Sagent’s existing customer base and new customers access to NETGEAR’s unparalleled portfolio of networking hardware.

“Sagent’s rapid expansion throughout Latin America serves as an excellent foundation for NETGEAR product distribution in the area.” said Sagent VP of Sales, Shawn Grennan. “It became clear very early in our geographic expansion that a leading manufacturer like NETGEAR would be vital to our success in these new markets. Building on Sagent’s successful track record in the global arena, we are excited to partner with such a focused networking company and help accelerate their sales influence in these traditionally underserved markets.”

“When the selection process began over a year ago for a Latin American sales partner, Sagent met all our criteria.” said Graeme McLindin, vice president of Worldwide Sales and Marketing for Service Provider at NETGEAR . “Sagent’s LATAM sales footprint, combined with their exceptional track record of providing high-quality CPE equipment, helped solidify them as our preferred vendor to represent the NETGEAR portfolio in this high growth market.”

About Sagent
Sagent helps customers lower the total cost of network ownership and risk of downtime. When there is a need to repair, reuse, replace, or resell network equipment, network operators get the advanced business analytics and network support services required to make the best decisions possible. Sagent takes a nothing-to-hide approach—no hidden data, no hidden risks, and no hidden agenda—so customers finally know what their network knows. That’s why companies in over 80 countries have turned to Sagent since 2001. Today we serve thousands of tier-one telcos, cable MSOs, Fortune 500s, and even the OEMs themselves, and our 130,000-square-foot facility ships more than two million parts per year. For more information about Sagent please visit Sagent.net.

Filed Under: Announcements

Sagent Certified as “Great Place to Work” for Second Consecutive Year

March 17, 2021

Coppell Based Company Excels in Diversity, Healthy Work Environment, and Executive Leadership

COPPELL, Texas, March 17, 2021 — Sagent, a leading provider of communications network equipment, repair and maintenance services globally, today announced that the company is Great Place to Work-Certified™ for the second year in a row…. Read More »

Filed Under: Announcements

Sagent Furthers Latin American Service Footprint – Signs Expanded Repair Partnership With SOLiD

February 24, 2021

Global OEM Trusts in Strong Expertise Delivered by Sagent & Looks to Build on Successful North American Service Agreement

COPPELL, Texas, Feb. 24, 2021 /PRNewswire/ — Sagent, a global provider of communications network equipment, repair solutions and maintenance services, is proud to announce that their partnership with SOLiD, the leader in indoor and outdoor cellular and public safety communications infrastructure, is expanding to include support SOLiD customers in Latin America. Through the partnership, Sagent will now provide expert reverse logistics, repair services, and forward logistics to Mexico, Central America, and South America.

“We’ve been proudly working as a SOLiD authorized repair partner supporting out of warranty products for North American networks for the past five years,” said Sagent CEO Gordon Smith. “We are thrilled that SOLiD has expanded our partnership so that we can begin servicing their customer base in Latin America – delivering the same high-quality repairs, expedited repair cycle times, and proactive customer service solutions.”

… Read More »

Filed Under: Announcements, Repair Services

Sagent and Field Nation partner to offer best-in-class network maintenance services

February 16, 2021

For two decades, Sagent has successfully delivered network solutions to organizations around the globe including network operators, data centers, enterprise organizations, and government entities. Customers rely on Sagent for its deep experience in communications infrastructure support, as well as the ability to manage spare parts inventory and deploy it in as little as four hours.

A key part of the company’s success is a relentless pursuit of exceptional customer support…. Read More »

Filed Under: Announcements, Restaurant Support

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