Our relationship is really focused on what can we do together to gain more market share …. That’s the reason I like doing business with them, because the level of trust with them compared to the other partners is higher.

They’re more prepared than other reseller partners. When they say they are going to help you, instead of them asking me what they need, they ask me, ‘What’s the high-level objective?’ They come down and say, ‘Here is what we can do for you.’ They are already giving us options in terms of solutions.

From what I’ve seen, Sagent has a unique capability in analytics that I did not see with the bigger company or other third parties or even manufacturers.

One thing about Sagent compared to other partners I have is they’re very transparent. They collaborate; they share best practices; they share intel that would allow both of us to win in the end.

I’ve been able to contact them on a Saturday night or two o’clock in the morning if there was a problem that I needed their help on. I never have to wait on anybody.

They’re willing to invest; they’re willing to take on other opportunities. It allows us to say, ‘Wow, what if we get Sagent to help us with this?’ And they’re always open to that.

Anything that is odd, they can handle it. We’ve had some jobs
that were very labor-intensive. It may look like a disaster.
And so they’ll go in and help and get all that coordinated. I’ve been very impressed by, what I think is, a very strong team.

We save $3 for every $1 we spend with Sagent by leveraging their Business Intelligence reporting and network services.

Sagent’s partnership for onsite IT hardware support is a template for how other partners should own and drive results along side their customers. They are accountable, professional, focused on value add and continual improvement.

Sagent is the only “learning” repair partner in the market that can fix my broken network equipment and help me develop processes to prevent future network failures