IT SUPPORT SERVICES
RESTAURANT TECHNOLOGY SUPPORT
Celebrating almost two decades of industry experience, Sagent's Restaurant IT Support Services allow you to maximize your location's performance by reducing technology downtime and increasing output. Our multi-vendor support options provide hardware, and end user support for a host of platform types including: POS equipment, bump bars, controllers, servers, switches, displays, printers, tabletop ordering and other networking devices.
With our equipment life-cycle management, you receive all of the benefits that you typically get from your OEM maintenance contracts (remote troubleshooting, hardware support, available bug fixes, etc.), but with the flexibility, and cost savings to support your technology migration goals.
Results that prove our service value
One of the largest restaurant operators in North America was having trouble finding a reliable IT vendor to provide the level of SLA achievement necessary to keep their 1,100+ restaurants running smoothly. As a result they found themselves spending countless hours managing a host of support contracts and trying to mitigate the damage of missed SLA's and excessive downtime.
Learn how their partnership with Sagent helped eliminate downtime and increased SLA achievements to new heights, allowing their IT team to focus on higher value tasks - with a singular focus on business growth.
A Fork in the Road
for the Restaurant Industry
Digital technologies can help restaurants counter existing headwinds by reducing costs, enhancing the customer experience, and maximizing labor productivity. The truth about technology, however, is that all systems eventually fail. And with increasing reliance on interconnected and cloud-based solutions, a restaurant’s network infrastructure equipment is now critical.
Learn how the worlds largest restaurant groups are mitigating risk with a one-stop shop that simplifies the support process for restaurant staff, minimizes interruptions at the location, and accelerates time to resolution.
Providing support for more than 50,000 hardware devices.
Technicians on site
in as little as
24x7x365 ticketing system and network operation center access.
Restaurant Technology Support
What You Can Expect
If any of your key restaurant technology fails we provide technical support, spares management, network verification, and technician deployment to keep your network up and running.
In addition we provide:
- Simplified contract management
- Consistency in network support processes and service level agreements
- Flexible support program options
- Savings of 40% 60% over OEM support prices
- 95%+ SLA achievement
- Customized reporting turning interesting data into actionable data
Managed IT Support
Our restaurant technology support services will improve revenues and enhance the guest experience. We make sure that each location had working technology to enable faster food service speeds, more accurate order taking and a Wi-Fi network that never drops.
Our services include:
- More than 300 depot locations for spare parts management
- 24x7 help desk services
- Access to 5,000+ field technicians
- 50+ board level technicians
- Dedicated Engineering & Development team
Restaurant Support Services covering:
- Routing and Switching
- Servers and Storage
- Wireless and Access Points
- Table Top Ordering
- Battery Backup Equipment
- Bump Bars and Controllers
- Laptops and Desktops
- Point of Sale (POS)
- LCD Monitors