News

How a responsive IT hardware maintenance strategy slashed downtime and improved customer experience for a large, multi-site restaurant brand.

What happens when an organization with over 1,000 locations enhances its hardware maintenance strategy with higher service levels, localized engineering and parts depots, and a commitment to maximum first-time fix rates?

If you’re Brinker, which operates Chili’s Grill and Bar and Maggiano’s Little Italy restaurants, it means you have cooked up something great with a new level of break/fix responsiveness. And what they discovered might just help you set a new standard for IT maintenance…. Read More »

COVID-19 has turned the restaurant industry completely on its head over the last four months, and unfortunately, these effects likely will not be short-term.

 States across the nation are in different stages of reopening. In places like Connecticut, Rhode Island, and Massachusetts, indoor dining has become a reality again. The New York Metro area is limited to outdoor dining only, and Texas is closing bars and reducing restaurant occupancy as cases spike. No matter what stage of reopening a restaurant falls within, the reality is, there are complicated guidelines and restrictions in place that businesses must follow to remain open…. Read More »

The food service industry is at a crossroads. Operational costs are increasing, primarily due to wage hikes, and competition is fierce. Today, restaurant owners are turning to technology to increase efficiency and improve their guest’s experience.

And, while restaurant technology can improve overall efficiency and guest services, your business also needs restaurant hardware support to utilize innovative technology to its fullest. What this means for you is that it’s vital to find the best maintenance and support programs to realize and take advantage of this technology.

First, let’s take a look at some of the upgrades, then we’ll explore why you also need restaurant hardware support—and what it can do for you…. Read More »