Repair Services

Sagent Names Bill Tart CEO

Coppell, TX – February 6, 2023. Sagent LLC, a global provider of network equipment, repair and maintenance services, has appointed Bill Tart as its Chief Executive Officer replacing longtime CEO, Gordon Smith, who will remain with the Company as Vice Chairman.

Mr. Tart will oversee day-to-day operations of the Company and drive the strategic vision and implementation of Sagent’s offerings domestically and internationally.  With over 30 years of experience in the Private Sector and US Military, Mr. Tart has designed, implemented and overseen both manufacturing and service offerings across a wide range of technologies.

Prior to joining Sagent, Mr. Tart served in various executive roles at DynCorp International and ASRC Federal, and most recently, was President and COO of Draken International.  Prior to these roles, Mr Tart completed a 25-year US Air Force career spanning flying duties as an electronic warfare officer and later a UAV pilot, to staff duties including legislative affairs, Secretary of the Air Force speechwriter, and campaign strategist.  He commanded hundreds of Airmen flying in combat and pioneered the way the US and her Allies approach the use of unmanned aircraft.

“I’m humbled to join the team of pioneers and doers that have made Sagent synonymous with engineering and operational excellence in our space.  Linx Partners, Sagent’s Board, and the leadership team have given me a fantastic opportunity to lead this group into the next phase driving even bigger and better results for current partners, introducing new capabilities/solutions to our market, and aggressively exploring new areas for impactful growth” said Mr Tart.

Mr. Smith will turn his attention to business development and implementation of new customer programs and global offerings.  With 30 years in the telecommunications industry, he will continue to support the vision and growth of Sagent.

“We are thrilled to welcome Bill Tart as our next CEO of Sagent.  He brings a depth and breadth of knowledge coupled with passion and leadership experience which will enable Sagent to continue delivering quality, innovative network services and equipment to its customers.  We also are excited to have Gordon Smith in his new strategic business development role and thank him for his years of leadership service at Sagent.  The Board and I look forward to continuing to support the business in this next chapter of growth” said Giny Mullins, Chairman of Sagent.

About Sagent, LLC

Sagent helps customers lower the total cost of network ownership and risk of downtime. When there is a need to repair, reuse, replace, or resell network equipment, network operators get the advanced business analytics and network support services required to make the best decisions possible. Sagent takes a nothing-to-hide approach—no hidden data, no hidden risks, and no hidden agenda—so customers finally know what their network knows. That’s why companies in over 80 countries have turned to Sagent since 2001. Today we serve thousands of tier-one telcos, cable MSOs, Fortune 500s, and even the OEMs themselves, and our 130,000-square-foot facility ships more than two million parts per year. For more information about Sagent please visit Sagent.net.

New Repair and Technical Facility Enables Accelerated Growth, Faster Repair Times & Alternatives for Chip Shortages

RIALTO, CA – September 30, 2021 – Sagent, a global provider of communications network equipment, repair solutions and maintenance services, is proud to announce the opening of their newest repair and technical facility in Rialto, California. The state-of-the-art facility represents a regional expansion of Sagent’s repair services and provides full ESD compliance, experienced technicians and engineering resources. Services include system, board and component level testing and repair solutions, all backed by Sagent’s 20 years of repair experience.

In addition to the corporate headquarters in Coppell, Texas, the new facility doubles the footprint of Sagent’s existing repair capabilities. This enables greater throughput as customer needs rapidly shift away from purchasing new equipment and toward repairing and redeploying their hardware. These strategies reduce costs and circumvent longer new products lead times as a result of the global chip shortage and supply chain disruptions.

“The last two years have shown the weaknesses in many aspects of the global supply chain.” said Shawn Grennan, Vice President of Sales. “Our customers have quickly realized that it is not always the best avenue to refresh equipment in a traditional ‘buy new’ manner. With skyrocketing prices, chip shortages, and logistics constraints, the best solution is often to do more with what you currently own. As a result of this shift, we are seeing tremendous growth in our repair operations which solves those pain points for our customers.”

In addition to helping fulfill the immediate hardware needs of existing customers through repair and redeployment services, Sagent is also enabling companies to leverage and track “Green Metrics” by reducing e-waste through the strategy of repairing and reusing failed hardware, that would have otherwise been scrap. These metrics are logged and reported through Sagent’s proprietary Insights platform, which consolidates millions of data points into a single visual dashboard – allowing customers to make decisions that can have a positive impact on the environment and that complement their ESG strategies.

“We are seeing a dramatic shift in how customers view their environmental impact, both short and long-term.” Said Gordon Smith, CEO of Sagent. “Our emphasis on extending the life of existing equipment that still has many years of useful life is a true win/win for Sagent and our customers. The turnkey repair location that was deployed in Rialto is a direct result of the need for Green alternatives to scrapping hardware, and I’m confident this model is both scalable and repeatable. We will continue to look for opportunities to expand our repair operations into additional regional locations in an effort to support the cost savings and environmental goals of our customers.”

About Sagent

Sagent helps customers lower the total cost of network ownership and risk of downtime. When there is a need to repair, reuse, replace, or resell network equipment, network operators get the advanced business analytics and network support services required to make the best decisions possible. Sagent takes a nothing-to-hide approach—no hidden data, no hidden risks, and no hidden agenda—so customers finally know what their network knows. That’s why companies in over 80 countries have turned to Sagent since 2001. Today we serve thousands of tier-one telcos, cable MSOs, Fortune 500s, and even the OEMs themselves, and our 130,000-square-foot facility ships more than two million parts per year. For more information about Sagent please visit Sagent.net.

Global OEM Trusts in Strong Expertise Delivered by Sagent & Looks to Build on Successful North American Service Agreement

COPPELL, Texas, Feb. 24, 2021 /PRNewswire/ — Sagent, a global provider of communications network equipment, repair solutions and maintenance services, is proud to announce that their partnership with SOLiD, the leader in indoor and outdoor cellular and public safety communications infrastructure, is expanding to include support SOLiD customers in Latin America. Through the partnership, Sagent will now provide expert reverse logistics, repair services, and forward logistics to Mexico, Central America, and South America.

“We’ve been proudly working as a SOLiD authorized repair partner supporting out of warranty products for North American networks for the past five years,” said Sagent CEO Gordon Smith. “We are thrilled that SOLiD has expanded our partnership so that we can begin servicing their customer base in Latin America – delivering the same high-quality repairs, expedited repair cycle times, and proactive customer service solutions.”

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