June 14, 2023
Coppell, TX - June 14, 2023—Everyday, Sagent tackles customer’s toughest technical challenges. From copper wire to fiber, from RF radios, microwave, and antennas to routers, circuit cards, and complex power supplies, Sagent creates innovative, customer-focused solutions. With a much broader offering than ever before, enabled by investments in engineering talent and tools, Sagent is proud to announce the rebranding of its “repair operations center” as the Technical Solutions Center (TSC).
Led by Sagent’s Vice President, Curtis Faulkner, the state-of-the-art TSC, grew 57% during its most recent expansion to the facility in Coppell, Texas. This is in addition to Sagent’s operations in Rialto, California. Combined, Faulkner’s technical team operates over 33,000 square feet of solution-focused space using a wide range of capabilities, such as a full electrostatic discharge (ESD) environment, 3D design & rapid prototyping, automated precision radio frequency (RF) troubleshooting and repair tools, and extended environmental testing.
May 15, 2023
Coppell, TX – May 15, 2023. Elizabeth Smith has been named as the Chief Financial Officer of Sagent LLC, bringing 16 years of financial leadership experience in the technology and industrial sectors to the next phase of Sagent’s growth.
At Sagent, a global provider of network and specialty electronics equipment, repair and maintenance services, Elizabeth will be integral to developing and implementing strategy, driving technology solutions to create a responsive, value-add, and efficient finance department, and oversee the day-to-day and strategic financial operations of the company.
February 6, 2023
Coppell, TX – Sagent LLC, a global provider of network equipment, repair and maintenance services, has appointed Bill Tart as its Chief Executive Officer replacing longtime CEO, Gordon Smith, who will remain with the Company as Vice Chairman.
Mr. Tart will oversee day-to-day operations of the Company and drive the strategic vision and implementation of Sagent’s offerings domestically and internationally. With over 30 years of experience in the Private Sector and US Military, Mr. Tart has designed, implemented and overseen both manufacturing and service offerings across a wide range of technologies.
September 30, 2021
The state-of-the-art facility represents a regional expansion of Sagent’s repair services and provides full ESD compliance, experienced technicians and engineering resources. Services include system, board and component level testing and repair solutions, all backed by Sagent’s 20 years of repair experience.
May 12, 2021
“Sagent’s rapid expansion throughout Latin America serves as an excellent foundation for NETGEAR product distribution in the area.” said Sagent VP of Sales, Shawn Grennan. “It became clear very early in our geographic expansion that a leading manufacturer like NETGEAR would be vital to our success in these new markets. Building on Sagent’s successful track record in the global arena, we are excited to partner with such a focused networking company and help accelerate their sales influence in these traditionally underserved markets.”
March 17, 2021
“Being Re-Certified as a ‘Great Place to Work’ during the COVID-19 Pandemic is exciting and reaffirming for our entire company. Like most businesses, our leadership team was forced to rewrite the culture playbook to ensure our core-values were maintained while keeping the well-being of our employees a priority." says Gordon Smith, CEO at Sagent.
February 24, 2021
Since 2017, Sagent has been providing repair services to SOLiD’s customer base across major airports, subways, Fortune 500 corporate buildings, hospitals, hotels, universities, sports venues, and government, industrial, and logistics facilities in North America. Sagent was selected as a partner for SOLiD’s North American and now Latin American markets because of their strong technical skill set and expertise on RF equipment, fast repair cycle times, and high achievement of service level agreement metrics.
February 16, 2021
“By partnering with Field Nation, we gained access to a flexible technical workforce of qualified technicians covering every zip code nationwide. Field Nation’s platform also provides workforce qualification, allowing us to track performance metrics and select technicians based on previous projects and areas of expertise.”
January 13, 2021
Bird, a world-wide leader in RF test, measurement, and network coverage enhancement equipment, announced today the expansion of its authorized service network. Bird, in partnership with Sagent, headquartered in Coppell, Texas will provide expert service and repair for Bird’s Commercial and Public Safety DAS equipment. This new partnership will result in our customers having convenient and easy access to quick and reliable repairs.
August 20, 2020
Sagent Included on 2020 Inc 5000 List: Recognized as One of the Most Successful Companies in America
[Inc 5000] Sagent, a global provider of communications network equipment, repair solutions and maintenance services, announced today that it was featured on the annual Inc. 5000 list, the most prestigious ranking of America's fastest-growing private companies. The company posted an 84 percent increase in revenue from 2016 to 2019.
April 8, 2020
[CIO Review] Customers reap a huge financial advantage from Sagent's environmentally conscious approach to network asset management and also from innovations in business intelligence analytics. With Sagent Insights, the company tracks all aspects of maintenance and repair events and empowers customers to drill down into the data on a granular level, to the individual technician, if desired. Sagent Insights helps clients identify opportunities to eliminate avoidable support activity and related costs.
March 31, 2020
As you may be aware, Sagent’s primary location, and many areas in which we operate, are currently subject to “stay at home” orders due to the coronavirus. However, recognizing the essential role communications plays during the pandemic, Sagent remains available to support your operations. We will continue to deliver equipment, provide repair services and offer technical support to our valued customers, so you can continue to serve yours.
February 13, 2020
[PR Newswire] Partnership Will Allow Sagent's Green Market Strategy to Further Reduce Adverse Environmental Impacts and Fuel Consumption.
October 30, 2019
[PR Newswire] Business Intelligence Solution Enhances Network Transparency and Provides Analytics That Identify a 30 Percent Reduction in Equipment Failures for Sagent Customers.
August 21, 2019
Sagent Now Great Place to Work-Certified™ Following 95 Percent Overall Employee Satisfaction Results
[PR Newswire] Great Place to Work is the global authority on workplace culture, employee experience and the leadership behaviors proven to deliver market-leading services and innovation.
May 30, 2019
[CIO Review] An annual listing of 20 companies that are at the forefront of providing telecom technology solutions and impacting the marketplace
March 6, 2019
[PR Newswire] New Brand Reflects Executive Leadership's Plans to Focus on Network Intelligence and Downtime Reduction
July 2, 2021
Supply chain managers generally talk in terms of networks. The language recognizes the interconnections from Tier 1 to Tier N suppliers and the multifaceted impacts on production. The phrasing also points toward a core sustainability challenge. Slashing the environmental footprint of any product requires a coordinated effort across the supply chain ecosystem.
June 9, 2021
In this podcast, Gordon Smith, CEO of Sagent describes how his company helps carriers with a family of services that provide longer life for assets and safe end of life procedures. Smith points out how his company helps carriers reduces costs and their carbon footprint.
April 15, 2021
If enterprises didn’t fully appreciate the importance of their networks at the beginning of 2020, they do now. The emergence of COVID-19 and the shutdowns that followed led to traffic spikes of up to 70 percent and put large network operators front and center in the eyes of businesses and consumers.
November 22, 2020
Sagent CEO Gordon Smith recently sat down with Bryan Weatherford for an interview on BizTV Texas to uncover exactly what it is we do here at Sagent.
November 06, 2020
In light of belt-tightening due to COVID-19, cloud migrations are increasingly being pushed by finance leaders in their quest to shift from CapEx to OpEx spending.
October 19, 2020
[Business Insider] Apple touted 5G as one of the biggest features in its new iPhone 12 lineup. But here's why 5G shouldn't be the only reason you upgrade.
While it's true that Apple is one of the last major smartphone makers to bring 5G to its devices, there's a good reason why. Next-generation 5G networks are far from being the standard when it comes to mobile data usage in the US.
October 2, 2020
To entice consumers to upgrade their electronics quickly, today’s phones, computers and other electronic devices are made to be thrown away – which is bad for both consumers and the environment. Luckily more and more manufacturers are recognizing the impact the ever-evolving product lines are having on the e-waste problem and are now working with recycling experts to enhance the product lifecycle and recyclability of today’s gadgets.
August 27, 2020
Of the 5,000 fastest-growing private companies in America, the Dallas metro had more included than any other area in Texas. See what local companies made the list.
August 21, 2020
With ESG funds outperforming the competition in a pandemic-driven bear market, Gordon Smith, CEO of Sagent explains how to boost – and leverage – corporate sustainability.
June 6, 2020
From virtual clothing try-ons to checkout-free purchasing, emerging technologies are helping retailers increase efficiency, reduce friction, and enhance the customer experience. But with technology comes the inevitable problem of downtime. That means retailers must think carefully about IT hardware support to minimize the financial, reputational, and customer costs of outages.
May 21, 2020
A company involved in data center and wireless provider decommissioning foresees a “new normal” of higher internet traffic after the pandemic ends. That means more equipment in these facilities and more opportunity in retiring those assets.
May 13, 2020
While many businesses around the country are closed because of COVID-19, recycling was deemed essential in many cities, allowing electronics recycling and information technology asset disposition (ITAD) facilities to remain open. For some, the decreased volume is allowing for other projects to move forward. For others, it’s helping them plan for the future, including for the potential surge in volume in the coming months.
April 25, 2020
From abandoned phones to outdated computers, electronic waste is on the rise. Intuitively you might think that recycling is a key solution to combating e-waste. But in practice, investing a circular economy and establishing a culture of reuse could go a lot further in mitigating e-waste.
April 23, 2020
[The Rising] Will Social Distancing Increase E-Waste? Here’s How This IT CEO Is Preparing For The Possibility
With stay-at-home laws requiring an unprecedented percentage of the workforce to work remotely, we may witness a stark rise in the demand for and disposal of electronics. Sagent, an IT and network analytics company, has seen this increase in demand play out first-hand.
March 30, 2020
[Modern Restaurant Management] Why (and How) to Apply Business Intelligence and Data Analytics to Restaurant Technology
Business intelligence and data analytics solutions are transforming the restaurant industry. Now more than ever, new systems are empowering owners and managers to optimize service, boost guest engagement, enhance menu performance, slash waste, and much more.
March 20, 2020
With increasing use of on-site restaurant technologies, from inventory monitoring to tabletop ordering solutions, it’s challenging to ensure all systems and the underlying network continually operate at peak performance. And the more day-to-day functions and the quality of the customer experience depend on these IT solutions, the more harmful downtime becomes.
March 3, 2020
The more integral technology is to daily operations, the more vulnerable a location is when that same technology fails, and downtime occurs. The technology-reliant customer experience suffers and staff time is redirected to troubleshooting. This is particularly true under the status quo model of IT hardware maintenance.
March 2, 2020
Discover how Sagent helps customers optimize their investments on hardware with a focus on transparency for the client's best interest. You'll learn how Sagent is able to remotely test every repair, save customers $3 on every $1 spent, and stop e-waste. Grab a coffee and enjoy the group's chat on the need for 5G speed, and a tongue twister challenge on fish sticks.
February 5, 2020
Enterprises are striving toward a fully predictive stance on network assets in order to maximize uptime and seal competitive advantage. Seize the data. This should be the mantra for IT professionals heading into 2020.
January 21, 2020
Last month, Federal Communications Chairman Ajit Pai announced a new plan to allocate $9 billion toward deploying 5G wireless in America’s rural areas. From these funds, $1 billion would be earmarked for precision agriculture.
December 10, 2019
[Dallas Business Journal] DFW firm giving tech gear new life eyes more sales growth with its own fresh services
In one of the large and low-slung buildings in Coppell, a company called Sagent is quietly giving new life to old tech gear..
October 25, 2019
Last year, a single lot with 20 servers and over 500 drives came up for sale on Craigslist. The problem—they held 13 TB of data, including one database of 3.8 million customer records and another with 258,000 entries listing full credit card payment details, all unencrypted.
September 16, 2019
TechRepublic's Karen Roby interviews a telecommunications equipment expert about the potential benefits of sticking with 4G—or even 3G—in areas that aren't ready to move to 5G.
July 31, 2019
Crazy-fast phone speeds are great, but 5G could radically change the way you drive, shop or visit the doctor. We break down how 5G might impact your life.
July 25, 2019
CIOs can quickly find themselves on an expensive hardware-replacement treadmill, but it doesn't have to be that way.
July 6, 2019
Fixed broadband providers see rural America as a losing proposition, a drag on the bottom line. The infrastructure investment required is substantial, so today’s modern broadband often ends outside of the far suburbs, leaving rural Americans with their smartphones as their only alternative.
July 2, 2019
Knowledge is power, but are you collecting the full array of data points you need to guide supply chain and network management decisions?
May 31, 2019
CIOs might find themselves thankful for the slow roll-out of 5G so that they have time to get the information they need to move forward with purpose.
May 16, 2019
Chinese telecoms group will need to look elsewhere to procure key components.
May 9, 2019
The Federal Communications Commission (FCC) is ramping up its battle against Chinese telecom companies as the Trump administration pursues an aggressive trade strategy against China.
May 2, 2019
[Newsweek] US Lags China in the Next Big Technological Advance on Cellphone Networks. Here's why it doesn't matter.
5G technology is arriving in the U.S. too—but not on networks built by Huawei, the world’s largest manufacturer of 5G network equipment.
April 10, 2019
Trump wants to avoid business with Chinese tech firms, but no American company makes the same wireless equipment