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Restaurant Support

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Restaurant Support

Restaurant Support

Sagent and Field Nation partner to offer best-in-class network maintenance services

February 16, 2021

For two decades, Sagent has successfully delivered network solutions to organizations around the globe including network operators, data centers, enterprise organizations, and government entities. Customers rely on Sagent for its deep experience in communications infrastructure support, as well as the ability to manage spare parts inventory and deploy it in as little as four hours.

A key part of the company’s success is a relentless pursuit of exceptional customer support.

According to Shawn Grennan, Vice President of Sales and Marketing, “We like to sit on the same side of the table with customers and look at their problems as though they are our own. We know that customers need us to meet, or exceed, service level agreements for network uptime.”

Raising the bar on customer service

Sagent provides mission-critical hardware, maintenance, and support for many types of equipment — including servers, storage, routers, switches, Wi-Fi devices, and point-of-sale systems.

Sagent’s network maintenance solution includes a 24/7 network operations center, a dedicated team of project managers and certified technical experts, and more than 300 regional logistics centers for spare parts staging and deployment. In early 2020, Sagent partnered with Field Nation to complement its existing capabilities with Field Nation’s on-demand workforce.

“By partnering with Field Nation, we gained access to a flexible technical workforce of qualified technicians covering every zip code nationwide. Field Nation’s platform also provides workforce qualification, allowing us to track performance metrics and select technicians based on previous projects and areas of expertise,” Grennan added.

Improving efficiency with a network of trusted techs

The Field Nation platform allows Sagent to quickly confirm and communicate with technicians for each job. Sagent’s dispatch team uses the rating system in Field Nation to dispatch technicians with the appropriate training, skillset, and certifications to perform the contracted services while achieving all contracted KPIs.

In addition, the Field Nation platform helps Sagent set clear expectations with technicians.

Senior Program Manager, Omar Anaya, believes the platform helps the overall call flow run smoothly by outlining the full scope and timeline of what needs to be accomplished. “For example, once a technician has been confirmed, our dispatch team checks in with the technician to make sure everything is in place. We also have the ability to communicate to onsite personnel,” Anaya said.

A continuous improvement mindset

Sagent’s customers are always searching for ways to extend the life of their network equipment and leverage existing infrastructure assets. Sagent is well-positioned to help customers tackle these challenges with support across multiple technologies and the ability to simplify internal processes. “We pride ourselves on reducing downtime and operational costs for customers. Access to an on-demand workforce through Field Nation helps us continue to innovate our service delivery model and provide exceptional customer experience,” Grennan concluded.

Filed Under: Announcements, Restaurant Support

Setting the Standard by Which All IT Partners Are Measured

August 27, 2020

How a responsive IT hardware maintenance strategy slashed downtime and improved customer experience for a large, multi-site restaurant brand.

What happens when an organization with over 1,000 locations enhances its hardware maintenance strategy with higher service levels, localized engineering and parts depots, and a commitment to maximum first-time fix rates?

If you’re Brinker, which operates Chili’s Grill and Bar and Maggiano’s Little Italy restaurants, it means you have cooked up something great with a new level of break/fix responsiveness. And what they discovered might just help you set a new standard for IT maintenance…. Read More »

Filed Under: Restaurant Support

Critical Need for IT Support as Restaurants Reopen

July 23, 2020

COVID-19 has turned the restaurant industry completely on its head over the last four months, and unfortunately, these effects likely will not be short-term.

 States across the nation are in different stages of reopening. In places like Connecticut, Rhode Island, and Massachusetts, indoor dining has become a reality again. The New York Metro area is limited to outdoor dining only, and Texas is closing bars and reducing restaurant occupancy as cases spike. No matter what stage of reopening a restaurant falls within, the reality is, there are complicated guidelines and restrictions in place that businesses must follow to remain open…. Read More »

Filed Under: Restaurant Support

Efficiency Upgrade: What to Expect From Restaurant Hardware Support Services

March 18, 2020

The food service industry is at a crossroads. Operational costs are increasing, primarily due to wage hikes, and competition is fierce. Today, restaurant owners are turning to technology to increase efficiency and improve their guest’s experience.

And, while restaurant technology can improve overall efficiency and guest services, your business also needs restaurant hardware support to utilize innovative technology to its fullest. What this means for you is that it’s vital to find the best maintenance and support programs to realize and take advantage of this technology.

First, let’s take a look at some of the upgrades, then we’ll explore why you also need restaurant hardware support—and what it can do for you…. Read More »

Filed Under: Restaurant Support

The Importance of Having Great Restaurant Technology Support

March 2, 2020

When you run a restaurant, it’s up to you to steer the ship and make the decisions that’ll protect the investment. Restaurants, like all other businesses today, are becoming more tech-focused, so you need to make upgrades and act accordingly. With tech comes tech support, which is why there is outsourced restaurant hardware IT support available to you when you need it. Having premium restaurant technology support is an absolute must. Read on to learn why…. Read More »

Filed Under: Restaurant Support

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