How a responsive IT hardware maintenance strategy slashed downtime and improved customer experience for a large, multi-site restaurant brand.
What happens when an organization with over 1,000 locations enhances its hardware maintenance strategy with higher service levels, localized engineering and parts depots, and a commitment to maximum first-time fix rates?
If you’re Brinker, which operates Chili’s Grill and Bar and Maggiano’s Little Italy restaurants, it means you have cooked up something great with a new level of break/fix responsiveness. And what they discovered might just help you set a new standard for IT maintenance…. Read More »