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Blog Sagent CEO Gordon Smith Featured on BizTV Texas

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Sagent CEO Gordon Smith Featured on BizTV Texas

Blog Sagent CEO Gordon Smith Featured on BizTV Texas

Sagent CEO Gordon Smith Featured on BizTV Texas

July 22, 2020

Sagent CEO Gordon Smith recently sat down with Bryan Weatherford for an interview on BizTV Texas to uncover exactly what it is we do here at Sagent.

During the discussion, Gordon was able to dive into Sagent’s key differentiators, capabilities, dedication to data transparency and more. Check out the full video interview below! A brief recap of the conversation:

 Sagent takes network equipment from a linear to a circular lifecycle.

As Gordon explains, a major focus of Sagent’s business is supporting the green market. We make significant contributions to the circular economy. The typical equipment lifecycle is linear – something gets designed, manufactured, deployed, sold, used in a network, and then it comes out when an operator no longer has a purpose for it. At Sagent, we think there’s always an opportunity to reuse those assets and make the equipment lifecycle circular.

“A tier-one network operator might use a certain tech for 3-7 years and then it’s no longer useful to them. However, a tier-2 operator (smaller carriers or international operators) still have a useful purpose for those assets. So, we’ll refurbish those assets and then move them into another network, and then hopefully, we’ll do that a second or a third time as well,” said Gordon.

 Our data analytics platform, Sagent Insights, controls everything we do. 

Gordon walks Bryan through the traditional manufacturing and third-party process. What happens in most repair settings is that customers send in an OEM product (storage device, sever, etc.), it gets fixed and then sent back to the customers. There are no insights into what went wrong or how it can be avoided in the future. On the other hand, we take a not so traditional approach to equipment repair. Gordon explains, “We think 30 percent of all network repairs and failures are avoidable, so we look at it very differently than others in the industry and collect up to 51 data points every time we repair a refurbished product.”

 Sagent can provide our customers with insights into what has been changed during repair, what the exact issues were, and if it could have been avoided. We provide tremendous value to our customers by reducing their percentage of network repairs and failures, which ultimately brings their operating budget down and puts money back in their pocket.

 Our IT support maintains uptime for critical restaurant technology. 

If companies have technology, we’re interested in supporting it. Gordon breaks it down even further for Bryan and explains how we work with restaurants across the country. “On the restaurant side, we support anything from backend servers, data storage, access points, POS machines, bump bars, anything that you need to operate a restaurant.”

 Sagent’s restaurant IT support services allow businesses to maximize their location’s performance by reducing technology downtime and increasing output. We provide restaurants with all of the benefits they typically get from OEM maintenance contracts (remote troubleshooting, hardware support, available bug fixes, etc.), but with the flexibility, and cost savings to support your technology migration goals.

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