logo-colored
Sagent-Logo-Secondary
Virtual tour
Contact Us
(866) 593-5931
  • ESG
    • Environmental
    • Social
    • Governance
    • Green Market Overview
  • Insights
  • Buy Equipment
    • Certified Preowned
    • Shop Our Amazon Store
    • HPE Authorized Distributor
    • View Inventory
  • Sell Equipment
    • Resell Excess Hardware
    • Recycle E-Waste
    • Asset Recovery Reporting
  • Depot Repair
    • Repair Services
    • Repair Facility
    • Repair Avoidability
  • ITAD Plus
    • ITAD Plus
    • Reuse Existing Equipment
    • Data Security
    • ITAD Reporting
  • Maintenance
    • TPM Services
    • Restaurant Support
    • Restaurant Case Study
  • OEM Services
    • RMA Processing
    • Retrofit & Engineering Change Notice
    • Competitive Displacement
    • Trade-In Programs
    • EOL/EOS Services
    • Renew Programs
  • About
    • Virtual Tour
    • Company Snapshot
    • Locations
    • Careers
    • News
    • Certifications
    • Blog
  • ESG
    • Environmental
    • Social
    • Governance
    • Green Market Overview
  • Insights
  • Buy Equipment
    • Certified Preowned
    • Shop Our Amazon Store
    • HPE Authorized Distributor
    • View Inventory
  • Sell Equipment
    • Resell Excess Hardware
    • Recycle E-Waste
    • Asset Recovery Reporting
  • Depot Repair
    • Repair Services
    • Repair Facility
    • Repair Avoidability
  • ITAD Plus
    • ITAD Plus
    • Reuse Existing Equipment
    • Data Security
    • ITAD Reporting
  • Maintenance
    • TPM Services
    • Restaurant Support
    • Restaurant Case Study
  • OEM Services
    • RMA Processing
    • Retrofit & Engineering Change Notice
    • Competitive Displacement
    • Trade-In Programs
    • EOL/EOS Services
    • Renew Programs
  • About
    • Virtual Tour
    • Company Snapshot
    • Locations
    • Careers
    • News
    • Certifications
    • Blog

Blog Sagent and Field Nation partner to offer best-in-class network maintenance services

Only Sagent takes a nothing-to-hide approach, which is why only
Sagent can help you to really know what your network knows.

Contact Us Today

Sagent and Field Nation partner to offer best-in-class network maintenance services

Blog Sagent and Field Nation partner to offer best-in-class network maintenance services

Sagent and Field Nation partner to offer best-in-class network maintenance services

February 16, 2021

For two decades, Sagent has successfully delivered network solutions to organizations around the globe including network operators, data centers, enterprise organizations, and government entities. Customers rely on Sagent for its deep experience in communications infrastructure support, as well as the ability to manage spare parts inventory and deploy it in as little as four hours.

A key part of the company’s success is a relentless pursuit of exceptional customer support.

According to Shawn Grennan, Vice President of Sales and Marketing, “We like to sit on the same side of the table with customers and look at their problems as though they are our own. We know that customers need us to meet, or exceed, service level agreements for network uptime.”

Raising the bar on customer service

Sagent provides mission-critical hardware, maintenance, and support for many types of equipment — including servers, storage, routers, switches, Wi-Fi devices, and point-of-sale systems.

Sagent’s network maintenance solution includes a 24/7 network operations center, a dedicated team of project managers and certified technical experts, and more than 300 regional logistics centers for spare parts staging and deployment. In early 2020, Sagent partnered with Field Nation to complement its existing capabilities with Field Nation’s on-demand workforce.

“By partnering with Field Nation, we gained access to a flexible technical workforce of qualified technicians covering every zip code nationwide. Field Nation’s platform also provides workforce qualification, allowing us to track performance metrics and select technicians based on previous projects and areas of expertise,” Grennan added.

Improving efficiency with a network of trusted techs

The Field Nation platform allows Sagent to quickly confirm and communicate with technicians for each job. Sagent’s dispatch team uses the rating system in Field Nation to dispatch technicians with the appropriate training, skillset, and certifications to perform the contracted services while achieving all contracted KPIs.

In addition, the Field Nation platform helps Sagent set clear expectations with technicians.

Senior Program Manager, Omar Anaya, believes the platform helps the overall call flow run smoothly by outlining the full scope and timeline of what needs to be accomplished. “For example, once a technician has been confirmed, our dispatch team checks in with the technician to make sure everything is in place. We also have the ability to communicate to onsite personnel,” Anaya said.

A continuous improvement mindset

Sagent’s customers are always searching for ways to extend the life of their network equipment and leverage existing infrastructure assets. Sagent is well-positioned to help customers tackle these challenges with support across multiple technologies and the ability to simplify internal processes. “We pride ourselves on reducing downtime and operational costs for customers. Access to an on-demand workforce through Field Nation helps us continue to innovate our service delivery model and provide exceptional customer experience,” Grennan concluded.

Filed Under: Announcements, Restaurant Support

Search

Categories

  • Announcements
  • Green Market
  • Interviews
  • Repair Services
  • Restaurant Support
  • Sagent Insights

Archives

  • February 2023
  • September 2021
  • May 2021
  • March 2021
  • February 2021
  • January 2021
  • November 2020
  • October 2020
  • September 2020
  • August 2020
  • July 2020
  • March 2020
  • February 2020
  • October 2019
  • March 2019

In a world where there’s so much value and risk hiding in your network...

... someone had to change everything with a nothing-to-hide approach.

Contact Us

Sagent takes the interesting information about your network and makes it actionable with a nothing-to-hide approach.

Contact Us - footer

Sagent takes the interesting information about your network and makes it actionable with a nothing-to-hide approach.

logo-footer

TERMS & CONDITIONS PRIVACY 

subscribe TO our newsletter

Newsletter Footer

All rights reserved. All trademarks referenced are property of their respective holders and are used for identification purposes only
© 2019 Sagent. All rights reserved | Digital Marketing by